Eric Dezenhall quotes
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“People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's a problem if you use it to communicate in areas where you're dealing with incredibly intense emotions and very deep conflicts.”
-- Eric Dezenhall -
“People in my industry [PR] would like people to believe we have ways to control social media. But that's one of the great swindles.”
-- Eric Dezenhall -
“The PR industry loves the concept that if you just apologize, the problem goes away. The concept of apology is known in the Judeo-Christian sense: You apologize, but then you suffer. The problem is nobody wants the suffering. Everybody wants drive-through redemption.”
-- Eric Dezenhall -
“One of the biggest challenges I have with certain clients is convincing them to take a vacation - metaphorically. You're dealing with egos, and with egos the answer to everything is "more me." Sometimes the situation calls for less you.”
-- Eric Dezenhall -
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“Most crises are not resolved through rhetoric. They are resolved through operations.”
-- Eric DezenhallSource : "How to Survive a Scandal". Interview with Michael Mechanic, www.motherjones.com. October 10, 2014.
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“The Constitution gives you the right to a lawyer, but it doesn't allow you the right to a good reputation.”
-- Eric DezenhallSource : "How to Survive a Scandal". Interview with Michael Mechanic, www.motherjones.com. October 10, 2014.
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Source : "Jackson Told To Apologize for "Anti-Semitic Rant" by wenn.com, November 25, 2005.
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“The most valuable thing you can make is a mistake. You can't learn anything from being perfect.”
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“Free speech means the right to shout 'theatre' in a crowded fire.”
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Source : "'We Should Not Fear Being Called Radical'". Interview with Farish A. Noor, theseoultimes.com.
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