Eric Dezenhall Quotes:

People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's a problem if you use it to communicate in areas where you're dealing with incredibly intense emotions and very deep conflicts.

Topics: Mistake, Technology, Media, Intense Emotions, Crisis Management

People in my industry [PR] would like people to believe we have ways to control social media. But that's one of the great swindles.

Topics: Believe, Media, People

The PR industry loves the concept that if you just apologize, the problem goes away. The concept of apology is known in the Judeo-Christian sense: You apologize, but then you suffer. The problem is nobody wants the suffering. Everybody wants drive-through redemption.

Topics: Christian, Apology, Suffering

One of the biggest challenges I have with certain clients is convincing them to take a vacation - metaphorically. You're dealing with egos, and with egos the answer to everything is "more me." Sometimes the situation calls for less you.

Topics: Vacation, Ego, Challenges

Most crises are not resolved through rhetoric. They are resolved through operations.

source: - "How to Survive a Scandal". Interview with Michael Mechanic, www.motherjones.com. October 10, 2014.

Topics: Operations, Crisis, Rhetoric

The Constitution gives you the right to a lawyer, but it doesn't allow you the right to a good reputation.

source: - "How to Survive a Scandal". Interview with Michael Mechanic, www.motherjones.com. October 10, 2014.

Topics: Giving, Reputation, Constitution, Good Reputation