Phil Crosby quotes
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“In a true zero-defects approach, there are no unimportant items.”
-- Phil CrosbySource : "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.
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“Slowness to change usually means fear of the new.”
-- Phil Crosby -
“When you're out of quality, you're out of business.”
-- Phil Crosby -
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“Making a wrong decision is understandable. Refusing to search continually for learning is not.”
-- Phil Crosby -
“Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.”
-- Phil Crosby -
“If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.”
-- Phil Crosby -
“Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.”
-- Phil Crosby -
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“Very few of the great leaders ever get through their careers without failing, sometimes dramatically.”
-- Phil Crosby -
“Eliminating what is not wanted or needed is profitable in itself.”
-- Phil Crosby -
“You don't have to be noisy to be effective.”
-- Phil Crosby -
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“Selecting the right person for the right job is the largest part of coaching.”
-- Phil Crosby
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