John Katzman Quotes:
Life: b. October 10, 1959
Birthday: October 10
The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.
topic: Technology, Leader, Quality, Market Leaders
