"Process improvement programs are like teaching people how to fish. Strategy maps and scorecards teach people where to fish."

You may also like:

• 

  C. K. Prahalad
  University Professor

• 

  Gary Hamel
  Manager

• 

  Henry Mintzberg
  Author

• 

  Herbert Simon
  Scientist

• 

  John P. Kotter
  Author

• 

  Michael Martin Hammer
  Engineer

• 

  Michael Porter
  Professor

• 

  Peter Drucker
  Author

• 

  Robert D. Kaplan
  Journalist