Karl Albrecht quotes
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“There are only two ways to establish competitive advantage: do things better than others or do them differently.”
-- Karl Albrecht -
“Start out with an ideal and end up with a deal.”
-- Karl AlbrechtSource : Karl Albrecht (1980). “Brain Power: Learn to Improve Your Thinking Skills”, Prentice Hall
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“The Zen philosophy posits that 'human beings suffer' and 'the cause of suffering is desire.' The way to put an end to suffering is to stop wanting everything, all the time.”
-- Karl AlbrechtSource : Karl Albrecht (2006). “Social Intelligence: The New Science of Success”, p.84, John Wiley & Sons
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“You seldom improve quality by cutting costs, but you can often cut costs by improving quality.”
-- Karl Albrecht -
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“We are going to need organizations that are culturally equipped to adapt. They must have internal processes that are creative, generative, and productive rather than controlled, confining, and normative. In short, we must UNSHACKLE THE HUMAN BRAIN and exploit its productive potential.”
-- Karl AlbrechtSource : Karl Albrecht, Steven Albrecht (1987). “The creative corporation”, Richard d Irwin
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“Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.”
-- Karl AlbrechtSource : Karl Albrecht (2003). “The Power of Minds at Work: Organizational Intelligence in Action”, p.4, AMACOM Div American Mgmt Assn
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“Customer needs have an unsettling way of not staying satisfied for very long.”
-- Karl AlbrechtSource : Karl Albrecht, Ron Zemke (1985). “Service America!: Doing Business in the New Economy”, Irwin Professional Pub
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“If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.”
-- Karl AlbrechtSource : Karl Albrecht, Ron Zemke (1985). “Service America!: Doing Business in the New Economy”, Irwin Professional Pub
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“Old paradigms die hard, even if they don't work.”
-- Karl AlbrechtSource : Karl Albrecht (1992). “The only thing that matters: bringing the power of the customer into the center of your business”, Harpercollins
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“In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in a constellation of teams within the overall team if they hope to bring the special talents and resources to bear on the challenge of creating superior customer value and sustaining a competitive advantage in the eyes of its customers.”
-- Karl Albrecht
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