Robert Spector Quotes:

Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

- Robert Spector

source: Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.9, John Wiley & Sons

topic: Believe, Courtesy, Nordstrom, Vendors, Great Service

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