Robert Spector quotes

“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or controlled. They are important not only for the food, drink, clothing, and tools they sell us, but also for providing us with intellectual stimulation, social interaction, and connection to our communities. We must have mom & pop stores because we are social animals. We crave to be part of the marketplace.”
-- Robert Spector

Source : Robert Spector (2010). “The Mom & Pop Store: True Stories from the Heart of America”, p.4, Bloomsbury Publishing USA

#Mom Quotes #Animal Quotes #Community Quotes

“It's hard not to fall in love with Seattle on a beautiful summer's day.”
-- Robert Spector

#Beautiful Quotes #Summer Quotes #Falling In Love Quotes

“Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.”
-- Robert Spector

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.47, John Wiley & Sons

#Powerful Quotes #Pyramids Quotes #Long Quotes

“A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.”
-- Robert Spector

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.29, John Wiley & Sons

#Strong Quotes #Attitude Quotes #Personality Quotes

“Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.”
-- Robert Spector

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.9, John Wiley & Sons

#Believe Quotes #Courtesy Quotes #Nordstrom Quotes

“Don't reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what's right. There's nothing magical about this. That's been my guiding principle. To make it work, you have to live it every day. Make it your mindset.”
-- Robert Spector

Source : Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.46, John Wiley & Sons

#Winning Quotes #Guiding Principles Quotes #Focus Quotes

“When you get into this business you have to grow up quickly. But I wouldn't say I've lost any of my childhood, I've always been a mature child. My Mom says I've been like that since I was little kid. I make time for my friends and I make time for things that other kids do. This is a business and I knew what I was getting into. I make time for being a kid, but I also know when to put on my business hat and go for the business.”

“Performing at my best is important to me and should be to everyone. I am blessed that my dad is a chiropractor. Getting adjusted regularly - along with practicing other good health habits that my mom helped me to establish - are all part of my goal to win in life and on the field.”

“All that I am, or hope to be, I owe to my angel mother.”

“To be nonviolent to human beings and to be a killer or enemy of the poor animals is Satan's philosophy. In this age there is always enmity against poor animals, and therefore the poor creatures are always anxious. The reaction of the poor animals is being forced on human society, and therefore there is always strain of cold or hot war between men, individually, collectively or nationally.”

“Animals play a big part in my life, on tour or at home.”

“Fame is a very strange animal.”

“On this shrunken globe, men can no longer live as strangers.”

“...we understand only the individual's capacity to make sacrifices for the community, for his fellow men.”

“The main plank in the National Socialist program is to abolish the liberalistic concept of the individual and the Marxist concept of humanity and to substitute for them the folk community, rooted in the soil and bound together by the bond of its common blood.”

“What is important is family, friends, giving back to your community and finding meaning in life.”

Source : FaceBook post by Adrian Grenier from Jan 06, 2013