Ocupation: Businessman
Life: June 18, 1926 - August 18, 2001
Birthday: June 18
Death: August 18
Improving quality requires a culture change, not just a new diet.
source: "Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby". Book by Philip B. Crosby, 1989.
topic: Quality, Culture, Improving, Culture Change