Customer Relationship Quotes:

Customer relationships are defined by customers.

- Jim Sterne

topic: Customer Relationship, Customers, Defined

A satisfied customer is the best business strategy of all.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Customer Service, Inspiring Customer Service

Kind words can be short and easy to speak, but their echoes are truly endless.

- Mother Teresa

topic: Inspirational, Life, Leadership, Customer Experience, Deeds Not Words

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

- Jeff Bezos

topic: Success, Jobs, Business, Job Satisfaction, Customer Experience

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

- Dale Carnegie

source: Dale Carnegie (2017). “The Quick and Easy Way to Effective Speaking”, p.161, Diamond Pocket Books Pvt Ltd

topic: Relationship, Emotional, People, Influencing People, Customer Experience

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

Courteous treatment will make a customer a walking advertisement.

- James Cash Penney

source: "$Ell Your Little Heart Out!". Book by Alan L. Alford, p. 71, October 1, 2012.

topic: Inspirational, Educational, Treatment, Courteous, Inspirational Customer Service

The most important thing in communication is hearing what isn't said.

- Peter Drucker

topic: Love, Inspirational, Life, Language And Communication, Language Skills

It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

- Mark Cuban

topic: Business, Nice, Educational, Customer Experience, Be Respectful

Our business is about technology, yes. But it's also about operations and customer relationships.

- Michael Dell

topic: Technology, Operations, Customer Relationship

We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.

- Eckhard Pfeiffer

topic: Educational, Accountability, Needs, Customer Relationship, Taking Ownership

Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.

- Fred Reichheld

topic: Book, Names, Differences, Customer Relationship

Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.

- Marc Ostrofsky

source: "David vs. Goliath: Internet Entrepreneurship vs. Corporate America" by Marc Ostrofsky, www.huffingtonpost.com. June 29, 2011.

topic: Corporations, Buying, Management, Customer Relationship