Ocupation: Author
Life: b. 1942
Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.
Topics: Organization, Mind, Management, State Of Mind
Value equals benefits received for burdens endured.
Topics: Benefits, Burden, Values
Excellence nourishes the soul.
Topics: Soul, Excellence
The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
Topics: Done, Research, Firsts
