Leonard L. Berry quotes
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“Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.”
-- Leonard L. Berry -
“Value equals benefits received for burdens endured.”
-- Leonard L. Berry -
“The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.”
-- Leonard L. Berry -
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Source : A. Bartlett Giamatti (1981). “The University and the Public Interest”, Atheneum Books
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“Maybe we should teach schoolchildren probability theory and investment risk management.”
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Source : "Management Science" by Anthony Stafford Beer, (p. 117), 1968.
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