Ocupation: Executive
Life: b. September 14, 1944
Birthday: September 14
We’re in the Customer Service business—we just happen to provide airline transportation.
source: Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar (2012). “Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection)”, p.89, FT Press
topic: Transportation, Airline, Service Business