Service Business Quotes:

We’re in the Customer Service business—we just happen to provide airline transportation.

- Colleen Barrett

source: Ken Blanchard, Colleen Barrett, David Russo, David Ross, Richard Templar (2012). “Building Better Business Teams: Proven Strategies that Get the Best from Your People (Collection)”, p.89, FT Press

topic: Transportation, Airline, Service Business

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

Every great business is built on friendship.

- James Cash Penney

topic: Educational, Great Business, Inspirational Customer Service, Inspirational Service, Inspiring Customer Service

Well done is better than well said.

- Benjamin Franklin

topic: Inspirational, Success, Motivational Sports, Job Well Done, About Success

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

topic: Leadership, Spiritual, Educational, Customer Experience, Call Center

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

There are no traffic jams along the extra mile.

- Roger Staubach

topic: Inspirational, Motivational, Positive, Traffic Jam, Customer Experience

If we don't take care of our customers, someone else will.

- Edgar Mitchell

topic: Culture, Care, Take Care, Inspirational Customer Service, Inspirational Service

Unless you have 100% customer satisfaction, you must improve.

- Horst Schulze

topic: Educational, Satisfaction, Customer Satisfaction, Inspirational Customer Service, Inspirational Service

The longer you wait, the harder it is to provide outstanding customer service.

- Bill Davidow

topic: Business, Waiting, Outstanding, Customer Experience, Inspirational Customer Service

Being on par in terms of price and quality only gets you into the game. Service wins the game.

- Tony Alessandra

topic: Educational, Winning, Games, Inspirational Customer Service, Inspirational Service

The purpose of a business is to create a customer.

- Peter Drucker

topic: Motivational, Business, Purpose, Customer Experience, Inspirational Service

If you don't genuinely like your customers, chances are they won't buy.

- Thomas Watson

topic: Inspirational, Educational, Chance, Call Center, Inspirational Customer Service

There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!

- Ben Cohen

topic: Spiritual, Giving, Feel Good, Customer Experience, Inspirational Customer Service

The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

topic: Opportunity, Complaining, Customer Experience, Inspiring Business, Inspirational Service

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

source: "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

topic: Loyalty, Business, Educational, Customer Experience, Inspiring Business

If we keep doing what we're doing, we're going to keep getting what we're getting.

- Stephen Covey

source: Stephen R. Covey, A. Roger Merrill, Rebecca R. Merrill (1995). “First Things First”, p.30, Simon and Schuster

topic: Inspirational, Business, Educational, Inspirational Customer Service, Service Business

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

- Don Porter

topic: Business, Perfect, Customer Experience, Inspirational Customer Service, Inspiring Customer Service

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

- Jeffrey Gitomer

topic: Educational, Way, Helping, Inspirational Service, Inspiring Customer Service

Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.

- Dale Carnegie

source: Dale Carnegie (2016). “How to win friends & influence people”, p.4, Diamond Pocket Books Pvt Ltd

topic: Funny, Success, Business, Service Business, Best Service

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

- Douglas A. Warner III

topic: Educational, Important, World, Inspirational Customer Service, Inspirational Service

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

- Dave Thomas

topic: Goal, Expectations, Hamburgers, Service Business

Every business is a service business. Does your service put a smile on the customer's face?

- Philip Kotler

topic: Doe, Faces, Service Business

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

- Michael Dell

topic: Views, Keys, Needs, Service Business

I don't think you can create effectively toward expectation. I'm not in the service business.

- Nic Pizzolatto

source: "'True Detective's' Nic Pizzolatto on Season 2, 'Stupid Criticism' and Rumors of On-Set Drama" by Lacey Rose, www.hollywoodreporter.com. August 6, 2014.

topic: Thinking, Expectations, Service Business

The hardware business is all about per-unit manufacturing cost and functionality. The services business is less asset-intensive and more dependent on people.

- Anne M. Mulcahy

topic: People, Cost, Assets, Service Business, Functionality