Leonard L. Berry quotes

Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.
-- Leonard L. Berry

#Organization #Mind #Management

Value equals benefits received for burdens endured.
-- Leonard L. Berry

#Benefits #Burden #Values

Excellence nourishes the soul.
-- Leonard L. Berry

#Soul #Excellence

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.
-- Leonard L. Berry

#Done #Research #Firsts

At the banquet table of nature, there are no reserved seats. You get what you can take, and you keep what you can hold. If you can't take anything, you won't get anything, and if you can't hold anything, you won't keep anything. And you can't take anything without organization.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

Propaganda tries to force a doctrine on the whole people; the [party] organization embraces within its scope only those who do not threaten on psychological grounds to become a brake on the further dissemination of ideas.

The university is our culture's assertion that what is made by the mind has value and can convey values.

You should not be carried away by the dictation of the mind, but the mind should be carried by your dictation.

The approach of death certainly concentrates the mind.

Disaster management should be coordinated by the federal government, .. It is our exact responsibility.

It is always easier to talk about change than to make it.

Maybe we should teach schoolchildren probability theory and investment risk management.

Management problems are not respecters of the company organization, nor of the talents of the people appointed to solve them.