Ocupation: Author
Life: b. June 22, 1964
Birthday: June 22
Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.
topic: Design, Effort, Research, Specifications, Discrete, Continually Learning, Research Study