Ocupation: Author
Life: b. November 14, 1975
Birthday: November 14
Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.
source: Gary Vaynerchuk (2011). “The Thank You Economy (Enhanced Edition)”, p.29, Harper Collins
topic: Mom, Caring, Doe, New Company