Tony Hsieh quotes
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“There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.”
-- Tony Hsieh -
“Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.”
-- Tony Hsieh -
“I think when people say they dread going into work on Monday morning, it's because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things?”
-- Tony Hsieh -
“Your culture is your brand.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.104, Hachette UK
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“Stop chasing the money and start chasing the passion.”
-- Tony Hsieh -
“I made a list of the happiest periods in my life, and I realized that none of them involved money. I realized that building stuff and being creative and inventive made me happy. connecting with a friend and talking through the entire night until the sun rose made me happy. Trick-or-treating in middle school with a group of my closest friends made me happy. Pickles made me happy.”
-- Tony Hsieh -
“Most companies are very quick to hire and slow to fire, when really it should be the other way around.”
-- Tony Hsieh -
“For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.”
-- Tony HsiehSource : "Zappos Milestone: Q&A With Tony Hsieh". Interview with Jordan, footwearnews.com. May 4, 2009.
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“Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.”
-- Tony Hsieh -
“A great brand is a story that never stops unfolding.”
-- Tony Hsieh -
“Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."”
-- Tony Hsieh -
“To never forget that the most important thing in life is the quality of life we lead.”
-- Tony Hsieh -
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“Without conscious and deliberate effort, inertia always wins”
-- Tony Hsieh -
“The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.”
-- Tony Hsieh -
“Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.124, Hachette UK
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“Envision, create, and believe in your own universe, and the universe will form around you.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.63, Hachette UK
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“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.110, Hachette UK
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“I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.”
-- Tony HsiehSource : "Zappos Milestone: Q&A With Tony Hsieh". Interview with Jordan, footwearnews.com. May 4, 2009.
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“Learn by doing. Theory is nice, but nothing replaces actual experience.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.52, Hachette UK
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“Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.”
-- Tony Hsieh -
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“Customer service shouldn't just be A department, it should be the entire company.”
-- Tony HsiehSource : "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.
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“For individuals, character is destiny. For organizations, culture is destiny.”
-- Tony Hsieh -
“I'd rather spend money on things that improve the customer experience than on marketing.”
-- Tony Hsieh -
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“Launching a business is kind of like a motorboat: You can go very quickly and turn fast.”
-- Tony Hsieh -
“Chase the vision, not the money, the money will end up following you.”
-- Tony Hsieh -
“Don't play games that you don't understand, even if you see lots of other people making money from them.”
-- Tony Hsieh -
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“...the best leaders are servant leaders - they serve those they lead.”
-- Tony Hsieh -
“Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.”
-- Tony Hsieh -
“A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.”
-- Tony Hsieh -
“The biggest (and hardest) lesson I've learned in life is that the external world is just a reflection of the world within.”
-- Tony Hsieh -
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“If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.”
-- Tony Hsieh -
“Most innovation comes from outside your industry applied to your own”
-- Tony Hsieh -
“At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.”
-- Tony Hsieh -
“Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.”
-- Tony Hsieh -
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“Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.”
-- Tony Hsieh -
“Don't be cocky. Don't be flashy. There's always someone better than you.”
-- Tony Hsieh -
“Zappos is a customer service company that just happens to sell shoes.”
-- Tony Hsieh -
“Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.”
-- Tony Hsieh -
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“Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).”
-- Tony Hsieh -
“Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”
-- Tony Hsieh -
“Things are never as bad or as good as they seem.”
-- Tony Hsieh -
“We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.”
-- Tony Hsieh -
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“I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.”
-- Tony Hsieh -
“I believe that there's something interesting about anyone and everyone - you just have to figure out what that something is.”
-- Tony Hsieh -
“The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.”
-- Tony Hsieh -
“What’s the best way to build a brand for the long term? In a word: culture.”
-- Tony Hsieh -
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“Twitter is like hugging. Just because it's hard to measure the return on investment doesn't mean there isn't value there.”
-- Tony Hsieh -
“Problems are just mile markers. Each one we pass means we've gotten better.”
-- Tony Hsieh -
“You've gotta love the game. To become really good, you need to live it and sleep it. ”
-- Tony Hsieh -
“After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn't seem like this was something that humans were meant to experience, yet here we were”
-- Tony Hsieh -
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“Money alone isn't enough to bring happiness... happiness is when you're actually truly ok with losing everything you have.”
-- Tony Hsieh -
“SEO expertise is a core need for today's online businesses.”
-- Tony Hsieh -
“The brand is just a lagging indicator of a company's culture.”
-- Tony Hsieh -
“Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?”
-- Tony Hsieh -
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“Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.”
-- Tony HsiehSource : Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.52, Hachette UK
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“Help shape the stories that people are telling about you.”
-- Tony Hsieh -
“Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.”
-- Tony Hsieh -
“We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.”
-- Tony Hsieh -
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“If there are too many competitors, even if you're the best it's a lot harder to win.”
-- Tony Hsieh -
“The best businesses are really ones that can combine passion, profits, and purpose.”
-- Tony Hsieh -
“Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.”
-- Tony Hsieh -
“Get the culture right, and everything else just falls into place.”
-- Tony Hsieh -
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“I made a list of the happiest periods of my life & I realized that none of them involve money.”
-- Tony Hsieh
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