Ocupation: Author
Life: October 24, 1932 - July 16, 2012
Birthday: October 24
Death: July 16
In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.
source: Stephen R. Covey (2013). “The 8th Habit: From Effectiveness to Greatness”, p.226, Simon and Schuster
topic: Real, Essence, Two, Suppliers