Service Excellence Quotes:

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

We are what we repeatedly do. Excellence, then, is not an act, but a habit.

- Will Durant

topic: Inspirational, Life, Motivational, Daily Work, Top Management

Nobody cares how much you know, until they know how much you care.

- Theodore Roosevelt

source: Theodore Roosevelt (2015). “Theodore Roosevelt on Bravery: Lessons from the Most Courageous Leader of the Twentieth Century”, p.5, Skyhorse Publishing, Inc.

topic: Motivational, Inspiring, Leadership, Nobody Cares, Inspirational Coach

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

- Peter Drucker

topic: Educational, Quality, Clients, Customer Experience, Inspirational Service

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

- Mac Anderson

topic: Attitude, Commitment, Reflection, Helm, Service Excellence

Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.

- Aristotle

topic: Inspirational, Motivational, Inspiring, Moral Excellence, Passion For Excellence

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

- Don Porter

topic: Business, Perfect, Customer Experience, Inspirational Customer Service, Inspiring Customer Service

Well done is better than well said.

- Benjamin Franklin

topic: Inspirational, Success, Motivational Sports, Job Well Done, About Success

Enthusiasm is one of the most powerful engines of success. When you do a thing, do it with all your might. Put your whole soul into it. Stamp it with your own personality. Be active, be energetic, be enthusiastic and faithful, and you will accomplish your object. Nothing great was ever achieved without enthusiasm.

- Ralph Waldo Emerson

topic: Inspirational, Motivational, Powerful, Marketing And Sales, Inspirational Achievement

If we don't take care of our customers, someone else will.

- Edgar Mitchell

topic: Culture, Care, Take Care, Inspirational Customer Service, Inspirational Service

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

topic: Leadership, Spiritual, Educational, Customer Experience, Call Center

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

- Peter Drucker

topic: Wall, Educational, Important, Inspirational Customer Service, Inspirational Service

Good leaders must first become good servants.

- Robert K. Greenleaf

topic: Leadership, Firsts, Good Leader, Customer Experience, Inspirational Service

Human beings can alter their lives by altering their attitudes of mind.

- William James

topic: Inspirational, Positive, Success, Inspirational Attitude, Great Attitude

There are no traffic jams along the extra mile.

- Roger Staubach

topic: Inspirational, Motivational, Positive, Traffic Jam, Customer Experience

Excellent firms don't believe in excellence - only in constant improvement and constant change.

- Tom Peters

topic: Inspirational, Loyalty, Educational, Inspirational Customer Service, Continuous Improvement

Being on par in terms of price and quality only gets you into the game. Service wins the game.

- Tony Alessandra

topic: Educational, Winning, Games, Inspirational Customer Service, Inspirational Service

Unless you have 100% customer satisfaction, you must improve.

- Horst Schulze

topic: Educational, Satisfaction, Customer Satisfaction, Inspirational Customer Service, Inspirational Service

Every great business is built on friendship.

- James Cash Penney

topic: Educational, Great Business, Inspirational Customer Service, Inspirational Service, Inspiring Customer Service

The longer you wait, the harder it is to provide outstanding customer service.

- Bill Davidow

topic: Business, Waiting, Outstanding, Customer Experience, Inspirational Customer Service

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

- Douglas A. Warner III

topic: Educational, Important, World, Inspirational Customer Service, Inspirational Service

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

There's a place in the world for any business that takes care of its customers-after the sale.

- Harvey Mackay

topic: Educational, World, Care, Inspirational Service, Service Excellence

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

- Jeffrey Gitomer

topic: Educational, Way, Helping, Inspirational Service, Inspiring Customer Service

If you don't genuinely like your customers, chances are they won't buy.

- Thomas Watson

topic: Inspirational, Educational, Chance, Call Center, Inspirational Customer Service