Chip R. Bell Quotes:

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

source: - Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

Topics: Inspirational, Loyalty, Loyal Customers, Inspiring Customer Service, Loyalty In Business

Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.

source: - Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.69, Berrett-Koehler Publishers

Topics: Listening, Curiosity, Marketing

Trust is something that happens within people only when it is created between people.

source: - Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.48, Berrett-Koehler Publishers

Topics: People, Mentoring, Happens

Customers who are merely satisfied remain your customers only as long as everything goes their way.

source: - Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

Topics: Educational, Long, Way

Customers long to interact with - even relate to - employees who act like there is still a light on inside.

source: - Chip R. Bell, John R. Patterson (2009). “Take Their Breath Away: How Imaginative Service Creates Devoted Customers”, p.22, John Wiley & Sons

Topics: Funny, Educational, Light

People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.

Topics: Lying, Views, People, Not Worthy, People Who Lie

Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.

source: - Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.96, Berrett-Koehler Publishers

Topics: Games, Giving, Advice, Pinball