Loyal Customers Quotes:

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

- Chip R. Bell

source: Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

topic: Inspirational, Loyalty, Loyal Customers, Inspiring Customer Service, Loyalty In Business

Once you create a loyal customer base, it's tough for a competitor to take that away.

- Joseph D Mansueto

source: "Everything I Know, I Learned from Warren Buffett". Interview with Christopher Caggiano, www.inc.com.

topic: Loyal Customers, Tough, Competitors

Satisfied customers are apathetic. Loyal customers will be your advocate.

- Jeffrey Gitomer

source: Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard

topic: Loyal Customers, Apathetic, Satisfied Customers

A rose on time is more valuable than a $1,000 gift that's too late.

- Jim Rohn

topic: Inspirational, Educational, Loyal Customers, Customer Loyalty

Loyal employees in any company create loyal customers, who in turn create happy shareholders.

- Richard Branson

topic: Loyal Customers, Aviation, Employee, Shareholders

Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

- Ron Kaufman

topic: Service Culture, Loyal Customers, Enjoy, Testimonial

Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.

- Seth Godin

topic: Educational, Loyal Customers, Marketing

A satisfied customer is the best business strategy of all.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Customer Service, Inspiring Customer Service

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

- Steve Jobs

topic: Educational, Needs, Realizing, Customer Experience, Amazing Experiences

Customer satisfaction is worthless. Customer loyalty is priceless.

- Jeffrey Gitomer

source: Twitter post from Feb 15, 2016

topic: Loyalty, Educational, Satisfaction, Inspirational Service, Loyalty In Business

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

- Jeff Bezos

source: "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

topic: Inspirational, Motivational, Inspiring, Customer Experience, Call Center

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

- Howard Schultz

source: Robin Crow (2010). “Evolve or Die: Seven Steps to Rethink the Way You Do Business”, p.53, John Wiley & Sons

topic: Educational, Expectations, People, Inspirational Customer Service, Mission Statement

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

- Douglas A. Warner III

topic: Educational, Important, World, Inspirational Customer Service, Inspirational Service

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

source: "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

topic: Loyalty, Business, Educational, Customer Experience, Inspiring Business

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

- Azim Premji

topic: Honesty, Integrity, Educational, Great Service, Human Values

You don't earn loyalty in a day. You earn loyalty day-by-day.

- Jeffrey Gitomer

source: Twitter post from Apr 06, 2015

topic: Inspirational, Loyalty, Educational, Customer Experience, Loyalty In Business

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

- Henry Ford

topic: Inspirational, Loyalty, Money, Customer Experience, Inspirational Money

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

- Jeff Bezos

topic: Business, Unhappy, World, Social Media Marketing, Customer Experience

The goal as a company is to have customer service that is not just the best, but legendary.

- Sam Walton

topic: Business, Goal, Legendary, Inspirational Service, Inspiring Customer Service

Excellent firms don't believe in excellence - only in constant improvement and constant change.

- Tom Peters

topic: Inspirational, Loyalty, Educational, Inspirational Customer Service, Continuous Improvement

If you're not serving the customer, your job is to be serving someone who is.

- Jan Carlzon

topic: Jobs, Business, Educational, Job Satisfaction, Customer Experience

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

- Ross Perot

topic: Inspirational, Loyalty, Educational, Customer Experience, Inspirational Customer Service

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

- Jeff Bezos

topic: Success, Jobs, Business, Job Satisfaction, Customer Experience

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

- Bill Gates

topic: Inspirational Customer Service, Inspiring Customer Service, Customer Loyalty, Customer Satisfaction, Loyal Customers

Being on par in terms of price and quality only gets you into the game. Service wins the game.

- Tony Alessandra

topic: Educational, Winning, Games, Inspirational Customer Service, Inspirational Service

The purpose of a business is to create a customer.

- Peter Drucker

topic: Motivational, Business, Purpose, Customer Experience, Inspirational Service

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

Coming together is a beginning; keeping together is progress; working together is success.

- Henry Ford

topic: Inspirational, Success, Leadership, Individual Performance, Marriage Advice

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

- Jim Bush

topic: Loyalty, Nice, Educational, Great Service, Customer Loyalty

The customer is not always right.

- Chris Pine

topic: Customer Experience, Loyal Customers

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

- Peter Drucker

topic: Loyalty, Educational, Marketing, Marketing And Sales, Marketing Campaigns

Don't find customers for your products, find products for your customers.

- Seth Godin

topic: Motivational, Business, Design, Marketing And Sales, Loyalty In Business

Risk more than others think safe.

- Howard Schultz

source: Howard Schultz, Dori Jones Yang (1997). “Pour your heart into it: how Starbucks built a company one cup at a time”

topic: Thinking, Risk, Safe, Inspirational Service, Customer Loyalty

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

- Henry Ford

topic: Inspirational, Motivational, Business, Experience In Business, New Business

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

- Tom Peters

topic: Inspirational, Business, Educational, Customer Loyalty, Loyal Customers

Every company's greatest assets are its customers, because without customers there is no company.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Service, Loyalty In Business

Revolve your world around the customer and more customers will revolve around you.

- Heather Williams

topic: Loyalty, World, Inspirational Customer Service, Inspirational Service, Motivate Employees

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

- Peter Drucker

topic: Educational, Quality, Clients, Customer Experience, Inspirational Service

Every great business is built on friendship.

- James Cash Penney

topic: Educational, Great Business, Inspirational Customer Service, Inspirational Service, Inspiring Customer Service

Repeat business or behavior can be bribed. Loyalty has to be earned.

- Janet L. Robinson

topic: Loyalty, Business, Behavior, Loyalty In Business, Customer Loyalty

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

- Richard Branson

topic: Keys, Expectations, Way, Inspirational Customer Service, Loyalty In Business

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

- W. Edwards Deming

topic: Inspirational, Business, Profit, Customer Experience, Inspirational Customer Service

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

Always do more than is required of you.

- George S. Patton

topic: Motivational, Inspiring, Graduation, Customer Experience, Inspirational Service

Kind words can be short and easy to speak, but their echoes are truly endless.

- Mother Teresa

topic: Inspirational, Life, Leadership, Customer Experience, Deeds Not Words

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

The first step in exceeding your customer's expectations is to know those expectations.

- Roy H. Williams

topic: Funny, Loyalty, Educational, Exceeding Expectations, Retention

We are what we repeatedly do. Excellence, then, is not an act, but a habit.

- Will Durant

topic: Inspirational, Life, Motivational, Daily Work, Top Management

Know what your customers want most and what your company does best. Focus on where those two meet.

- Kevin Stirtz

topic: Loyalty, Two, Focus, Customer Experience, Inspirational Customer Service

Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

- Mark Cuban

source: Mark Cuban (2011). “How to Win at the Sport of Business: If I Can Do It, You Can Do It”, p.81, Diversion Books

topic: Business, Educational, Competition, Young Entrepreneurs, Customer Experience

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

- Kevin Stirtz

topic: Loyalty, Influence, Contact, Customer Experience, Inspirational Customer Service

If you work for a man, in heavens name work for him! If he pays you wages that supply you your bread and butter, work for him speak well of him, think well of him, stand by him and stand by the institution he represents. I think if I worked for a man I would work for him. I would not work for him a part of the time, and the rest of the time work against him. I would give an undivided service or none. If put to the pinch, an ounce of loyalty is worth a pound of cleverness.

- Elbert Hubbard

topic: Loyalty, Men, Thinking, Loyalty In Business, Customer Loyalty