Howard Schultz Quotes:
Ocupation: Businessman
Life: b. July 19, 1953
Birthday: July 19
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
source: Robin Crow (2010). “Evolve or Die: Seven Steps to Rethink the Way You Do Business”, p.53, John Wiley & Sons
topic: Educational, Expectations, People, Inspirational Customer Service, Mission Statement, Dignity And Respect, Exceeding Expectations, Customer Loyalty, Loyal Customers, Best Service, Great Customer Service, Treating People With Respect
