Great Customer Service Quotes:

Big Government is erecting a panopticon state - one that sees everything, and regulates everything. It’s great “customer service,” except that you can never get out of the store.

- Mark Steyn

topic: Government, Great Customer Service, States

The best time to do great customer service is when a customer is upset.

- Seth

topic: Business, Upset, Great Customer Service

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

Well done is better than well said.

- Benjamin Franklin

topic: Inspirational, Success, Motivational Sports, Job Well Done, About Success

One customer well taken care of could be more valuable than $10,000 worth of advertising.

- Jim Rohn

topic: Business, Educational, Taken, Inspirational Service, Inspiring Customer Service

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

topic: Leadership, Spiritual, Educational, Customer Experience, Call Center

Customer satisfaction is worthless. Customer loyalty is priceless.

- Jeffrey Gitomer

source: Twitter post from Feb 15, 2016

topic: Loyalty, Educational, Satisfaction, Inspirational Service, Loyalty In Business

Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

- Jim Rohn

topic: Doors, Care, Good Service, Salesperson, Great Customer Service

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.

- Douglas Adams

topic: Leadership, Money, Integrity, Inspirational Customer Service, Inspirational Service

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

- Don Porter

topic: Business, Perfect, Customer Experience, Inspirational Customer Service, Inspiring Customer Service

Every great business is built on friendship.

- James Cash Penney

topic: Educational, Great Business, Inspirational Customer Service, Inspirational Service, Inspiring Customer Service

The longer you wait, the harder it is to provide outstanding customer service.

- Bill Davidow

topic: Business, Waiting, Outstanding, Customer Experience, Inspirational Customer Service

Always do more than is required of you.

- George S. Patton

topic: Motivational, Inspiring, Graduation, Customer Experience, Inspirational Service

If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.

- Willy Brandt

topic: Buying, Language, Speak, Suppliers, Great Customer Service

I like to listen. I have learned a great deal from listening carefully. Most people never listen.

- Ernest Hemingway

topic: Inspirational, Relationship, Peace, Listening To God, Inspiring Customer Service

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.

- Steve Jobs

topic: Inspirational, Business, Educational, Job Satisfaction, Inspirational Customer Service

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

- Jeff Bezos

topic: Success, Jobs, Business, Job Satisfaction, Customer Experience

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

- W. Edwards Deming

topic: Inspirational, Business, Profit, Customer Experience, Inspirational Customer Service

The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

topic: Opportunity, Complaining, Customer Experience, Inspiring Business, Inspirational Service

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

- Ross Perot

topic: Inspirational, Loyalty, Educational, Customer Experience, Inspirational Customer Service

Being on par in terms of price and quality only gets you into the game. Service wins the game.

- Tony Alessandra

topic: Educational, Winning, Games, Inspirational Customer Service, Inspirational Service

If you're not serving the customer, your job is to be serving someone who is.

- Jan Carlzon

topic: Jobs, Business, Educational, Job Satisfaction, Customer Experience

In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts

- Jeff Bezos

topic: Motivation, Educational, World, Old World, Great Service

One of the greatest gifts you can give to anyone is the gift of attention

- Jim Rohn

topic: Inspirational, Life, Motivational, Inspiring Customer Service, Great Service

The best way to find yourself is to lose yourself in the service of others.

- Mahatma Gandhi

source: "The Power of Purpose: Find Meaning, Live Longer, Better". Book by Richard Leider, p. 35., 2010.

topic: Encouragement, Freedom, Business, Way In Life, Social Good

Customer service is the new marketing.

- Derek Sivers

topic: Educational, Marketing, Inspirational Customer Service, Great Service, Customer Satisfaction

Men are rich only as they give. He who gives great service gets great rewards.

- Elbert Hubbard

topic: Men, Volunteer, Giving, Inspiring Customer Service, Great Service

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

- Howard Schultz

source: Robin Crow (2010). “Evolve or Die: Seven Steps to Rethink the Way You Do Business”, p.53, John Wiley & Sons

topic: Educational, Expectations, People, Inspirational Customer Service, Mission Statement

One of the greatest gifts you can give your husband is your own wholeness.

- Stormie Omartian

topic: Marriage, Husband, Giving, Your Husband, Inspiring Customer Service

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

- Kevin Stirtz

topic: Loyalty, Influence, Contact, Customer Experience, Inspirational Customer Service

The goal as a company is to have customer service that is not just the best, but legendary.

- Sam Walton

topic: Business, Goal, Legendary, Inspirational Service, Inspiring Customer Service

There are no traffic jams along the extra mile.

- Roger Staubach

topic: Inspirational, Motivational, Positive, Traffic Jam, Customer Experience

Every company's greatest assets are its customers, because without customers there is no company.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Service, Loyalty In Business

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

source: "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

topic: Loyalty, Business, Educational, Customer Experience, Inspiring Business

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

- Steve Jobs

topic: Educational, Needs, Realizing, Customer Experience, Amazing Experiences

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

- Jeff Bezos

source: "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

topic: Inspirational, Motivational, Inspiring, Customer Experience, Call Center

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

- Azim Premji

topic: Honesty, Integrity, Educational, Great Service, Human Values

McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.

- Ray Kroc

source: Ray Kroc (2016). “Grinding It Out: The Making of McDonald's”, p.139, St. Martin's Griffin

topic: Girl, Mcdonalds, Order, Great Customer Service

An efficient bartenders first aim should be to please his customers, paying particular attention to meet the individual wishes of those whose tastes and desires he has already watched and ascertained; and, with those whose peculiarities he has had no opportunity of learning, he should politely inquire how they wish their beverages served, and use his best judgment in endeavoring to fulfill their desires to their entire satisfaction. In this way he will not fail to acquire popularity and success.

- Jerry Thomas

source: Jerry Thomas (2016). “Jerry Thomas' Bartenders Guide: How to Mix All Kinds of Plain and Fancy Drinks”, p.13, Courier Dover Publications

topic: Opportunity, Wish, Desire, Bartending, Bartender

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

- Anne M. Mulcahy

topic: Believe, Inspiration, Mean, Whole Person, Employee Engagement

If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.

- Ray Kroc

source: "Biography/Personal Quotes". www.imdb.com.

topic: Inspiring, Success, Motivation, Marketing And Sales, Job Satisfaction

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

- Jeffrey Gitomer

topic: Jobs, Upset, Steps, Salesmanship, Great Customer Service

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

- Henry Ford

topic: Inspirational, Loyalty, Money, Customer Experience, Inspirational Money

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

- Peter Drucker

topic: Loyalty, Educational, Marketing, Marketing And Sales, Marketing Campaigns

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

- Jeff Bezos

topic: Educational, Persistence, Needs, Great Customer Service

Providing great customer service is the most natural activity in the world. It’s fun to help others because it feels good.

- Kevin Stirtz

topic: Fun, Helping Others, Feel Good, Great Customer Service