Customer Loyalty Quotes:

Customer satisfaction is worthless. Customer loyalty is priceless.

- Jeffrey Gitomer

source: Twitter post from Feb 15, 2016

topic: Loyalty, Educational, Satisfaction, Inspirational Service, Loyalty In Business

You don't earn loyalty in a day. You earn loyalty day-by-day.

- Jeffrey Gitomer

source: Twitter post from Apr 06, 2015

topic: Inspirational, Loyalty, Educational, Customer Experience, Loyalty In Business

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

- Steve Jobs

topic: Educational, Needs, Realizing, Customer Experience, Amazing Experiences

The easiest and most powerful way to increase customer loyalty is really very simple. Make your customers happy.

- Kevin Stirtz

topic: Loyalty, Powerful, Simple, Customer Loyalty

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

- Jeff Bezos

source: "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

topic: Inspirational, Motivational, Inspiring, Customer Experience, Call Center

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

- Chip R. Bell

source: Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

topic: Inspirational, Loyalty, Loyal Customers, Inspiring Customer Service, Loyalty In Business

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

topic: Leadership, Spiritual, Educational, Customer Experience, Call Center

Don't find customers for your products, find products for your customers.

- Seth Godin

topic: Motivational, Business, Design, Marketing And Sales, Loyalty In Business

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

Revolve your world around the customer and more customers will revolve around you.

- Heather Williams

topic: Loyalty, World, Inspirational Customer Service, Inspirational Service, Motivate Employees

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

- Jeff Bezos

topic: Success, Jobs, Business, Job Satisfaction, Customer Experience

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

source: "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

topic: Inspirational, Business, Work, Customer Experience, Inspirational Customer Service

The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

topic: Opportunity, Complaining, Customer Experience, Inspiring Business, Inspirational Service

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

Repeat business or behavior can be bribed. Loyalty has to be earned.

- Janet L. Robinson

topic: Loyalty, Business, Behavior, Loyalty In Business, Customer Loyalty

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

- Bill Gates

topic: Inspirational Customer Service, Inspiring Customer Service, Customer Loyalty, Customer Satisfaction, Loyal Customers

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

- Peter Drucker

topic: Educational, Quality, Clients, Customer Experience, Inspirational Service

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

- Tom Peters

topic: Inspirational, Business, Educational, Customer Loyalty, Loyal Customers

Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.

- Jim Bush

topic: Loyalty, Nice, Educational, Great Service, Customer Loyalty

Know what your customers want most and what your company does best. Focus on where those two meet.

- Kevin Stirtz

topic: Loyalty, Two, Focus, Customer Experience, Inspirational Customer Service

Customer service is not a department, it's everyone's job.

- Ken Blanchard

topic: Jobs, Customer Experience, Inspirational Customer Service, Inspiring Customer Service, Motivate Employees

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

- W. Edwards Deming

topic: Inspirational, Business, Profit, Customer Experience, Inspirational Customer Service

Coming together is a beginning; keeping together is progress; working together is success.

- Henry Ford

topic: Inspirational, Success, Leadership, Individual Performance, Marriage Advice

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

- Richard Branson

topic: Keys, Expectations, Way, Inspirational Customer Service, Loyalty In Business

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

- Peter Drucker

topic: Loyalty, Educational, Marketing, Marketing And Sales, Marketing Campaigns

If you work for a man, in heavens name work for him! If he pays you wages that supply you your bread and butter, work for him speak well of him, think well of him, stand by him and stand by the institution he represents. I think if I worked for a man I would work for him. I would not work for him a part of the time, and the rest of the time work against him. I would give an undivided service or none. If put to the pinch, an ounce of loyalty is worth a pound of cleverness.

- Elbert Hubbard

topic: Loyalty, Men, Thinking, Loyalty In Business, Customer Loyalty

A satisfied customer is the best business strategy of all.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Customer Service, Inspiring Customer Service

Every company's greatest assets are its customers, because without customers there is no company.

- Michael LeBoeuf

topic: Inspirational, Loyalty, Business, Inspirational Service, Loyalty In Business

The goal as a company is to have customer service that is not just the best, but legendary.

- Sam Walton

topic: Business, Goal, Legendary, Inspirational Service, Inspiring Customer Service

Kind words can be short and easy to speak, but their echoes are truly endless.

- Mother Teresa

topic: Inspirational, Life, Leadership, Customer Experience, Deeds Not Words

Always do more than is required of you.

- George S. Patton

topic: Motivational, Inspiring, Graduation, Customer Experience, Inspirational Service

The first step in exceeding your customer's expectations is to know those expectations.

- Roy H. Williams

topic: Funny, Loyalty, Educational, Exceeding Expectations, Retention

There is extraordinary chemistry that exists in long-term relationships

- Jay Conrad Levinson

source: Jay Conrad Levinson, Jeannie Levinson (2007). “Startup Guide to Guerrilla Marketing: A Simple Battle Plan for First-Time Marketers”, p.53, Entrepreneur Press

topic: Educational, Long, Chemistry, Long Term Relationship, Customer Loyalty

In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

- Azim Premji

topic: Honesty, Integrity, Educational, Great Service, Human Values

Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.

- Howard Schultz

source: Robin Crow (2010). “Evolve or Die: Seven Steps to Rethink the Way You Do Business”, p.53, John Wiley & Sons

topic: Educational, Expectations, People, Inspirational Customer Service, Mission Statement

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

- Zig Ziglar

source: "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

topic: Loyalty, Business, Educational, Customer Experience, Inspiring Business

It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

- Henry Ford

topic: Inspirational, Loyalty, Money, Customer Experience, Inspirational Money

When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

- Albert Houtum-Schindler

topic: Loyalty, Educational, What Matters, Customer Loyalty

Excellent firms don't believe in excellence - only in constant improvement and constant change.

- Tom Peters

topic: Inspirational, Loyalty, Educational, Inspirational Customer Service, Continuous Improvement

Being on par in terms of price and quality only gets you into the game. Service wins the game.

- Tony Alessandra

topic: Educational, Winning, Games, Inspirational Customer Service, Inspirational Service

In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.

- Simon Mainwaring

source: "What #OccupyWallStreet Must Ask of Corporations and Themselves" by Simon Mainwaring, www.huffingtonpost.com. October 12, 2011.

topic: Loyalty, Meaningful, Believe, Customer Loyalty

A rose on time is more valuable than a $1,000 gift that's too late.

- Jim Rohn

topic: Inspirational, Educational, Loyal Customers, Customer Loyalty

Branding is not merely about differentiating products; it is about striking emotional chords with consumers. It is about cultivating identity, attachment, and trust to inspire customer loyalty. Chinese brands score low on attributes such as “sophisticated,” “desirable,” “innovative,” “friendly,” and “trustworthy.”

- Nirmalya Kumar

topic: Loyalty, Emotional, Attachment, Customer Loyalty

When you help others feel important, you help yourself feel important too.

- David J. Schwartz

source: David J. Schwartz (2014). “The Magic of Thinking Big”, p.121, Penguin

topic: Inspirational, Helping Others, Important, Customer Loyalty

Risk more than others think safe.

- Howard Schultz

source: Howard Schultz, Dori Jones Yang (1997). “Pour your heart into it: how Starbucks built a company one cup at a time”

topic: Thinking, Risk, Safe, Inspirational Service, Customer Loyalty

The next battle being fought by e-commerce companies will be for customer loyalty.

- Priyanka Gill

topic: Loyalty, Battle, Next, E Commerce, Customer Loyalty

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

- Douglas A. Warner III

topic: Educational, Important, World, Inspirational Customer Service, Inspirational Service