Richard Branson Quotes:
Ocupation: Business magnate
Life: b. July 18, 1950
Birthday: July 18
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
topic: Keys, Expectations, Way, Inspirational Customer Service, Loyalty In Business, Exceeding Expectations, Retention, Customer Loyalty, Realistic Expectations, Loyal Customers
