Jeffrey Gitomer quotes

Take action every day - some small dose at a time.
-- Jeffrey Gitomer

#Action

It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And it always has been.
-- Jeffrey Gitomer

#Jobs #Rain #Kids

Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
-- Jeffrey Gitomer

#Life #Attitude #Resilience

Failure is not about insecurity. It's about lack of execution.
-- Jeffrey Gitomer

#Insecurity #Execution #Entrepreneurship

If you think that I'm nuts, you may be right.  But I'm a nut with a positive attitude, baby!
-- Jeffrey Gitomer

#Baby #Attitude #Thinking

People don't like to be sold, but they love to buy!
-- Jeffrey Gitomer

#People

The key is not to call the decision maker. The key is to have the decision maker call you.
-- Jeffrey Gitomer

#Keys #Decision #Motivational Sales

Before you can get what you want, you have to know what you want,and make a game plan to get it
-- Jeffrey Gitomer

#Games #Want #Plans

Friendly makes sales - and friendly generates repeat business.
-- Jeffrey Gitomer

#Friendly

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.
-- Jeffrey Gitomer

#Connections #Elements #Becoming

People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
-- Jeffrey Gitomer

#Moving #Learning #Cocky

Value the relationship more than making your quota.
-- Jeffrey Gitomer

#Quota #Values

If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
-- Jeffrey Gitomer

#Believe #March #Company

Good things come to those who have patience and take consistent, persistent actions toward what they want.
-- Jeffrey Gitomer

#Want #Action #Good Things

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
-- Jeffrey Gitomer

#Attitude #Atmosphere #Friendly

Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
-- Jeffrey Gitomer

#Opportunity #Growth #Movement

Your job is to meet the right people and read the right books.
-- Jeffrey Gitomer

#Jobs #Book #People

In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
-- Jeffrey Gitomer

#Positive Thinking #Careers #Choices

Change is not a four letter word...but often your reaction to it is!
-- Jeffrey Gitomer

#Inspirational #Funny #Witty

You don't earn loyalty in a day. You earn loyalty day-by-day.
-- Jeffrey Gitomer

#Inspirational #Loyalty #Educational

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?
-- Jeffrey Gitomer

#Giving #Ruins #Serious

Customers will want to talk to you if they believe you can solve their problems.
-- Jeffrey Gitomer

#Educational #Believe #Want

Customer satisfaction is worthless. Customer loyalty is priceless.
-- Jeffrey Gitomer

#Loyalty #Educational #Satisfaction

People will try to rain on your parade because they have no parade of their own.
-- Jeffrey Gitomer

#Rain #People #Trying

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
-- Jeffrey Gitomer

#Hard Work #Easier #Faster

Great people have great values and great ethics.
-- Jeffrey Gitomer

#People #Ethics #Great People

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
-- Jeffrey Gitomer

#Reflection #Made #Grammar

Trust is even more important than love.
-- Jeffrey Gitomer

#Important

I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
-- Jeffrey Gitomer

#School #Phones #Cells

The more a prospective customer clicks on you and your stuff, the easier it is for them to make a buying decision in your favor.
-- Jeffrey Gitomer

#Decision #Favors #Stuff

What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also the definition of a negative attitude.
-- Jeffrey Gitomer

#Attitude #Simple #Thinking

In sales, it's not what you say; it's how they perceive what you say.
-- Jeffrey Gitomer

#Perceive

Great salespeople are relationship builders who provide value and help their customers win.
-- Jeffrey Gitomer

#Winning #Helping #Salespeople

When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
-- Jeffrey Gitomer

#Couple #Years #People

Every time a customer calls or you call a customer, you have an opportunity and a choice. What choice are you making?
-- Jeffrey Gitomer

#Opportunity #Choices

You don't get great at selling in a day. You get great at selling day by day.
-- Jeffrey Gitomer

#Selling

Failure is an event, not a person. Think of failure as 'it' and not 'me'.
-- Jeffrey Gitomer

#Thinking #Events #Persons

Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
-- Jeffrey Gitomer

#Wealth #Rich #Fulfillment

You can't be a winner if you're a whiner...wiener.
-- Jeffrey Gitomer

#Winner #Whiners

Listening is the hard part. Listening is the important part. The hot button is in the prospect's response.
-- Jeffrey Gitomer

#Listening #Important #Buttons

Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
-- Jeffrey Gitomer

#Junk #News #Projects

If you want to be the best salesperson, first you must be the best person.
-- Jeffrey Gitomer

#Want #Firsts #Being The Best

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
-- Jeffrey Gitomer

#Book #Media #Email

A person who seems to have all of the answers, usually isn't listening.
-- Jeffrey Gitomer

#Listening #Answers #Persons

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
-- Jeffrey Gitomer

#Way #Firsts

It's your thoughts behind the words you speak that create your attitude.
-- Jeffrey Gitomer

#Attitude #Speak #Behinds

To be a great leader of people - inspire them to follow you, not your rules.
-- Jeffrey Gitomer

#People #Leader #Inspire

Memorable customer service can only take place in a human-to-human situation.
-- Jeffrey Gitomer

#Educational #Memorable #Situation

The secret to climbing up is to put your heart into your work.
-- Jeffrey Gitomer

#Heart #Climbing #Secret

I put myself in front of people who can say yes to me, and I deliver value first.
-- Jeffrey Gitomer

#People #Firsts #Values

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
-- Jeffrey Gitomer

#Educational #Principles #Reason

Positive mental attitude is determined by you. Not others.
-- Jeffrey Gitomer

#Attitude #Determined #Mental Health

Use your CRM to retain customers.
-- Jeffrey Gitomer

#Use

If you don't think you can do it, who will? You control the most important tool in success, your mind.
-- Jeffrey Gitomer

#Inspirational #Thinking #Mind

Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
-- Jeffrey Gitomer

#Preparation #Half #Salespeople

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
-- Jeffrey Gitomer

#Simple #Problem

Differentiate with value or die with price.
-- Jeffrey Gitomer

#Values

Random acts of kindness and the desire to do the best job possible lead to trust.
-- Jeffrey Gitomer

#Jobs #Kindness #Desire

Courage is a self-inflicted quality that gains momentum every time you try it.
-- Jeffrey Gitomer

#Self #Trying #Quality

Prepare to win, or lose to someone who is.
-- Jeffrey Gitomer

#Winning #Win Or Lose

Social media presents an opportunity for business people to connect and know each other prior to a phone call or email taking place.
-- Jeffrey Gitomer

#Opportunity #Phones #Media

Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.
-- Jeffrey Gitomer

#Attitude #Communication #Skills

People aren't afraid of failure, they just don't know how to succeed. We are each responsible for our own success (or failure). Winning at what you do is no exception. To ensure a win, you must take a proactive approach. Prevention of failure is an important part of that process.
-- Jeffrey Gitomer

#Winning #People #Important

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.
-- Jeffrey Gitomer

#Safety #Tolerance #Risk

Accepting responsibility is the fulcrum point for succeeding at anything.
-- Jeffrey Gitomer

#Responsibility #Succeed #Accepting

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence
-- Jeffrey Gitomer

#Writing #Keys #Years

Sales is survival, the best-prepared are most likely to survive.
-- Jeffrey Gitomer

#Preparation #Survival #Prepared

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.
-- Jeffrey Gitomer

#Preparation #Needs #Use

Quality performance starts with a positive attitude.
-- Jeffrey Gitomer

#Motivational #Attitude #Quality

Create a story of WOW that will be retold.
-- Jeffrey Gitomer

#Stories #Wow

Take more chances than you dare. You'll make more sales than you expect. That's the formula.
-- Jeffrey Gitomer

#Chance #Dare #Formulas

It seems to me that it's actually harder to invent excuses than it is to get a sale.
-- Jeffrey Gitomer

#Excuse #Harder

When you love life, life will love you back.
-- Jeffrey Gitomer

#Love You #Love Life

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
-- Jeffrey Gitomer

#Friendly #Firsts #Offers

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?
-- Jeffrey Gitomer

#Strong #Powerful #Being Different

Master the web and you will master your universe - and your (on-line) bank account.
-- Jeffrey Gitomer

#Lines #Bank Accounts #Masters

Some people serve with pride - because they 'want to' do and be their best; other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
-- Jeffrey Gitomer

#Inspirational #Running #Jobs

Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.
-- Jeffrey Gitomer

#Inspirational #Change #People

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
-- Jeffrey Gitomer

#Educational #Way #Helping

Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
-- Jeffrey Gitomer

#Home #Vices #Way

All things being equal, people want to do business with their friends.
-- Jeffrey Gitomer

#People #Want #Equal

People don't want to be sold! People want to buy!
-- Jeffrey Gitomer

#People #Want #Old People

If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
-- Jeffrey Gitomer

#Fortune

Most people will not do the hard work it takes to make success easy. Don't be like most people.
-- Jeffrey Gitomer

#Hard Work #People #Easy

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
-- Jeffrey Gitomer

#Attitude #Thinking #People

There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they fight for - that winning edge.
-- Jeffrey Gitomer

#Fighting #Winning #Strive

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
-- Jeffrey Gitomer

#Jobs #Upset #Steps

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
-- Jeffrey Gitomer

#Luck #Trying #Friendly

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.
-- Jeffrey Gitomer

#Keys #Kind #Ownership