Customer Support Quotes:

The goal as a company is to have customer service that is not just the best, but legendary.

- Sam Walton

topic: Business, Goal, Legendary, Inspirational Service, Inspiring Customer Service

Nobody cares how much you know, until they know how much you care.

- Theodore Roosevelt

source: Theodore Roosevelt (2015). “Theodore Roosevelt on Bravery: Lessons from the Most Courageous Leader of the Twentieth Century”, p.5, Skyhorse Publishing, Inc.

topic: Motivational, Inspiring, Leadership, Nobody Cares, Inspirational Coach

Customer satisfaction is worthless. Customer loyalty is priceless.

- Jeffrey Gitomer

source: Twitter post from Feb 15, 2016

topic: Loyalty, Educational, Satisfaction, Inspirational Service, Loyalty In Business

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

- Mahatma Gandhi

topic: Leadership, Spiritual, Educational, Customer Experience, Call Center

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.

- Don Porter

topic: Business, Perfect, Customer Experience, Inspirational Customer Service, Inspiring Customer Service

Know what your customers want most and what your company does best. Focus on where those two meet.

- Kevin Stirtz

topic: Loyalty, Two, Focus, Customer Experience, Inspirational Customer Service

Do what you do so well that those who see you do what you do are going to come back to see you do it again and tell others that they should see you do what you do.

- Walt Disney

topic: Should, Wells, Customer Experience, Inspirational Service, Service Business

Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

- Kevin Stirtz

topic: Loyalty, Influence, Contact, Customer Experience, Inspirational Customer Service

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

- Chip R. Bell

source: Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

topic: Inspirational, Loyalty, Loyal Customers, Inspiring Customer Service, Loyalty In Business

The longer you wait, the harder it is to provide outstanding customer service.

- Bill Davidow

topic: Business, Waiting, Outstanding, Customer Experience, Inspirational Customer Service

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

- Peter Drucker

topic: Educational, Quality, Clients, Customer Experience, Inspirational Service

In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

- Douglas A. Warner III

topic: Educational, Important, World, Inspirational Customer Service, Inspirational Service

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

- Jeff Bezos

source: "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

topic: Inspirational, Motivational, Inspiring, Customer Experience, Call Center

Your most unhappy customers are your greatest source of learning.

- Bill Gates

topic: Leadership, Motivation, Business, Young Entrepreneurs, Business Life

The purpose of a business is to create a customer.

- Peter Drucker

topic: Motivational, Business, Purpose, Customer Experience, Inspirational Service

Unless you have 100% customer satisfaction, you must improve.

- Horst Schulze

topic: Educational, Satisfaction, Customer Satisfaction, Inspirational Customer Service, Inspirational Service

It's much harder to provide a great customer service than I would have ever realised. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.

- David Yu

topic: Inspirational, Art, Educational, Conveying, Inspirational Customer Service

If your users have many questions, it's a failure of your primary site design. It becomes not so much customer support, as much as customer complaints,

- Jakob Nielsen

topic: Design, Support, Site, Customer Support

Software: These programs give instruction to the CPU, which processes billions of tiny facts called bytes, and within a fraction of a second it sends you an error message that requires you to call the customer-support hot line and be placed on hold for approximately the life-span of a caribou.

- Dave Barry

topic: Errors, Giving, Support, Customer Support

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

- Colleen Jones

source: "Content and Clout: A Chat with Colleen Jones". Interview with Kristina Mausser, www.uxmatters.com. February 21, 2011.

topic: Support, Buying, Digital, User Experience, Raising Awareness

Treat customer support as a product.

- Keith Rabois

source: "Lecture 14: How to Operate". Keith Rabois' "How To Start a Startup" lecture to the class at Stanford University in Stanford, California, genius.com. November 6, 2014.

topic: Support, Treats, Customers, Customer Support

As a young designer explained to me bluntly: "Everyone upstairs is dumb," referring to the floor above the engineering lair at the 156 University office where customer support, administrators and salespeople sat. My first impulse was to laugh at his ridiculous, blithe dismissiveness, until I realized that it wasn't very funny.

- Katherine Losse

source: Katherine Losse (2012). “The Boy Kings: A Journey into the Heart of the Social Network”, p.77, Simon and Schuster

topic: Engineering, Laughing, Office, Blithe, Customer Support

Some of the best ideas throughout the company's evolution have been from places all throughout the company whether it's an engineer or someone on the customer support team. Just different areas around the company.

- Mark Zuckerberg

topic: Team, Ideas, Support, Customer Support